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Complaint management excellence : creating customer loyalty through service recovery / Sarah Cook.

By: Material type: TextTextLanguage: English Publisher: London : Kogan Page, 2012Edition: First EditionDescription: ix, 192 pages ; 24 cmContent type:
  • text
Media type:
  • unmediated
Carrier type:
  • volume
Subject(s): Genre/Form: DDC classification:
  • 658.812 C771
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Holdings
Item type Current library Call number URL Copy number Status Date due Barcode Item holds
book main library 658.812 C771 (Browse shelf(Opens below)) Link to resource 1 Available 1258482
Total holds: 0

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