Customer service on the internet :
Sterne, Jim,
Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne. - First Edition. - xiv, 326 pages : illustrations ; 24 cm.
0471155063
Business management
Customers.
Business services.
Internet.
Computer networks.
World wide web.
Computer applications.
Computer communications.
658.81202854678 / S839
Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne. - First Edition. - xiv, 326 pages : illustrations ; 24 cm.
0471155063
Business management
Customers.
Business services.
Internet.
Computer networks.
World wide web.
Computer applications.
Computer communications.
658.81202854678 / S839