Customer service on the internet :

Sterne, Jim,

Customer service on the internet : building relationships, increasing loyalty, and staying competitive / Jim Sterne. - First Edition. - xiv, 326 pages : illustrations ; 24 cm.

0471155063


Business management


Customers.
Business services.
Internet.
Computer networks.
World wide web.
Computer applications.
Computer communications.

658.81202854678 / S839