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Horovitz, Jacques,

Total customer satisfaction : lessons from 50 companies with top quality customers service / Jacques Horovitz, Michele Jurgens-Panak. - First Edition. - xviii, 456 pages ; 24 cm.

Subjects--Topical Terms:
Business management

Index Terms--Genre/Form:
Customers.
Persuasion.
Administrative communication.

Dewey Class. No.: 658.8343 / H816