Patron behavior in libraries : a handbook of positive approaches to negative situations /  
Beth McNeil, Denise J. Johnson. 
 - viii,160p. ;  24 cm. 
 - Ala editions; .
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>ISBN: </label>0838906621 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library and information sciences
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Libraries.<br/>Information users.<br/>Security measures.<br/>Information services.<br/>Handbooks.<br/>USA.
<br/><br/><label>Dewey Class. No.: </label>025.50973  / P314