TY  - BOOK
AU  - McNeil,Beth
AU  - Johnson,Denise J.
TI  - Patron behavior in libraries : a handbook of positive approaches to negative situations / 
T2  - Ala editions
SN  - 0838906621
U1  - 025.50973 
PY  - 1996///
CY  - Chicago
PB  - American Library Association, 
KW  - Library and information sciences
KW  - Libraries
KW  - Information users
KW  - Security measures
KW  - Information services
KW  - Handbooks
KW  - USA
N1  - Includes bibliographical references and index
ER  -