Clair, Guy <br/><br/>
Total quality management in information services /  
Guy Clair. 
 - xxv, 261p. ;  24 cm. 
 - Information services management series; .
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>1857390393 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Library and information sciences
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Information services.<br/>Information management.<br/>Quality control.
<br/><br/><label>Dewey Class. No.: </label>025.52068  / S799