Sterne, Jim, <br/><br/>
Customer service on the internet :   building relationships, increasing loyalty, and staying competitive /  
Jim Sterne. 
 - First Edition. 
 - xiv, 326 pages :  illustrations ;  24 cm. 
<br/><br/><label>ISBN: </label>0471155063 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business management
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Customers.<br/>Business services.<br/>Internet.<br/>Computer networks.<br/>World wide web.<br/>Computer applications.<br/>Computer communications.
<br/><br/><label>Dewey Class. No.: </label>658.81202854678  / S839