TY  - BOOK
AU  - Sirkin,Arlene Farber
TI  - Maximizing customer satisfaction / 
U1  - 025.5 
PY  - 1993///
CY  - Towson
PB  - Library Video Network, 
KW  - Library and information sciences
KW  - Library users
KW  - Librarians
KW  - Communication skills
ER  -