TY  - BOOK
AU  - Osborne,David
AU  - Plastrik,Peter
TI  - Banishing bureaucracy : : the five strategies for reinventing government / 
SN  - 0452273927
U1  - 351.30973 
PY  - 1998///
CY  - Middlesex
PB  - Plume, 
KW  - Public administration
KW  - Bureaucracy
KW  - Productivity
KW  - USA
N1  - Includes bibliographicl references and index
ER  -