TY  - BOOK
AU  - Bhote,Keki R.
TI  - Next operation as customer (NOAC) : : how to improve quality, cost and cycle time in service operations / 
T2  - AMA management briefing
SN  - 0814423469
U1  - 658.812 
PY  - 1991///
CY  - New York
PB  - AMA Memebership, 
KW  - Business management
KW  - Customers
KW  - Costs
N1  - Includes bibliographical references
ER  -