TY  - BOOK
AU  - Timm,Paul R.
TI  - Customer service : : career success through Customer satisfaction / 
T2  - Neteffect
U1  - 658.812 
PY  - 2005///
CY  - Upper Saddle River, NJ
PB  - Pearson Education, 
KW  - Business management
KW  - Customers
KW  - Service industries
KW  - Interpersonal relations
KW  - Computer communications
KW  - Internet
N1  - Includes appendix, index and bibliographical references
ER  -