Fitzsimmons, James A., <br/><br/>
Service management :   operations, strategy, and information technology /  
by James A. Fitzsimmons, Mona J. Fitzsimmons. 
 - Fourth Edition. 
 - xx, 587 pages ;  24 cm.  +2 CD. 
<br/><br/> Includes bibliographical references and index. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business management
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Service industries.<br/>Management.<br/>Information technology.
<br/><br/><label>Dewey Class. No.: </label>658  / F562