Gitlow, Howard S., Quality management / by Howard S. Gitlow, Alan J. Oppenheim, Rosa Oppenheim, David M. Levine. - Third Edition. - xviii, 797 pages : 24 cm. +1 CD Includes index. Subjects--Topical Terms: Business management Index Terms--Genre/Form: Quality control.Management. Dewey Class. No.: 658.562 / Q1