Swartzlander, Anne, <br/><br/>
Serving internal and external customers /  
Anne Swartzlander. 
 - x, 294 pages ;  24 cm. 
<br/><br/> Includes index. 
<br/><br/><label>ISBN: </label>013028341X 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business management
<br/><br/><label>Subjects--Index Terms: </label>Customer service 
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Business services.<br/>Interpersonal relations.<br/>Communication skills.<br/>Problem solving.<br/>Computer skills.<br/>Internet.
<br/><br/><label>Dewey Class. No.: </label>658.812  / S973