Brinkman, Rick, <br/><br/>
Love thy customer :   creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers /  
Rick Brinkman, Rick Kirschner. 
 - First edition. 
 - ix, 133 pages ;  24 cm. 
<br/><br/><label>ISBN: </label>0071448020 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business management
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Customers.<br/>Workers.
<br/><br/><label>Dewey Class. No.: </label>658.812  / B858