TY  - BOOK
AU  - Brinkman,Rick
AU  - Kirschner,Rick
TI  - Love thy customer : : creating delight, preventing dissatisfaction, and pleasing your hardest-to-please customers / 
SN  - 0071448020
U1  - 658.812 
PY  - 2006///
CY  - New York
PB  - McGraw-Hill, 
KW  - Business management
KW  - Customers
KW  - Workers
ER  -