Berry, Leonard L., <br/><br/>
Service quality :   a profit strategy for financial institutions /  
Leonard L. Berry, David R. Bennett, Carter W. Brown. 
 - First Edition. 
 - xxi, 209 pages ;   24 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Economics
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Banks.<br/>Banking.<br/>Customers.
<br/><br/><label>Dewey Class. No.: </label>332.10688  / B534