TY  - BOOK
AU  - Berry,Leonard L.
AU  - Bennett,David R.
AU  - Brown,Carter W.
TI  - Service quality : : a profit strategy for financial institutions / 
U1  - 332.10688 
PY  - 1989///
CY  - Homewood, IL
PB  - Dow Jones-Irwin, 
KW  - Economics
KW  - Banks
KW  - Banking
KW  - Customers
ER  -