Horovitz, Jacques, <br/><br/>
Total customer satisfaction :   lessons from 50 companies with top quality customers service /  
Jacques Horovitz, Michele Jurgens-Panak. 
 - First Edition. 
 - xviii, 456 pages ;   24 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business management
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Customers.<br/>Persuasion.<br/>Administrative communication.
<br/><br/><label>Dewey Class. No.: </label>658.8343  / H816