Inghilleri, Leonardo, <br/><br/>
Exceptional service, exceptional profit :   the secrets of building a five-star customer service organization /  
Leonardo Inghilleri, Micah Solomon ; Introduced by Horst Schulze. 
 - First Edition. 
 - xvi, 170 pages ;   24 cm. 
<br/><br/><label>ISBN: </label>0814415385 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business management
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Customers.<br/>Marketing techniques.
<br/><br/><label>Dewey Class. No.: </label>658.812  / I48