Lucas, Robert W. <br/><br/>
Customer Service   : Skills For Success 
/ Robert W. Lucas. 
 - Fifth Edition.  
 - xix, 394 pages ;   24 cm. 
<br/><br/><label>ISBN: </label>0071315926 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business management
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Customers.--customer services <br/>Communication skills.<br/>Consumer behaviour.
<br/><br/><label>Dewey Class. No.: </label>658.812  / L933