TY  - BOOK
AU  - Lucas,Robert W.
TI  - Customer Service:  : Skills For Success
SN  - 0071315926
U1  - 658.812 
PY  - 2012///
CY  - New York
PB  - McGraw-Hill, 
KW  - Business management
KW  - Customers
KW  - customer services
KW  - Communication skills
KW  - Consumer behaviour
ER  -