Cook, Sarah, <br/><br/>
Complaint management excellence :   creating customer loyalty through service recovery /  
Sarah Cook. 
 - First Edition. 
 - ix, 192 pages ;   24 cm. 
<br/><br/><label>Subjects--Topical Terms: </label><br/>Business management
<br/><br/><label>Index Terms--Genre/Form: </label><br/>Customers.<br/>Consumer behaviour.<br/>Consumer demand.<br/>Grievances.
<br/><br/><label>Dewey Class. No.: </label>658.812  / C771