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Customer relationship management / Joseph Barret. by
Edition: First Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: New Delhi : Pina Kin, 2025
Availability: Items available for loan: main library (1)Call number: 658.812 B273.

Mapping Experiences : A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams / Jim Kalbach. by
Edition: First Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: Beijing : O'reilly, 2016
Availability: Items available for loan: HTU (1)Call number: 658.812 K14.

The Innovator's Dilemma : When New Technologies Cause Great Firms to Fail / Clayton M. Christensen. by
Edition: First Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: Boston : Harvard Business Review Press, 2016
Availability: Items available for loan: HTU (2)Call number: 658 C554, ... main library (1)Call number: 658 C554.

100 practical ways to improve customer experience : achieve end-to-end customer engagement in a multi-channel world / Martin Newman, Malcolm McDonald. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: London : Kogan Page, 2018
Availability: Items available for loan: East Amman (1)Call number: 658.812 N554. main library (1)Call number: 658.812 N554.

Linkedin sales navigator / Perry Van Beek. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: Hoboken, NJ : John Wiley and Sons, 2018
Availability: Items available for loan: main library (1)Call number: 658.872 B414.

The 60 second sale : the ultimate system for building lifelong client relationships in the blink of an eye / David V. Lorenzo. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: Hoboken, NJ : Wiley, 2018
Availability: Not available: main library: Checked out (1).

Selling the hug your customers way : the proven process for becoming a passionate and successful salesperson for life / Jack Mitchell. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: New York : McGraw-Hill, 2018
Availability: Items available for loan: main library (1)Call number: 658.85 M681.

The 1-page marketing plan : get new customers, make more money, and stand out from the crowd / Allan Dib. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: [Miami, Florida] : Successwise : 1PMP, 2016
Availability: Not available: main library: Checked out (1).

Basic marketing : a marketing strategy planning approach William D. Perreault, Joseph P. Cannon, E. Jerome McCarthy. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English New York, NY : McGraw-Hill, 2014
Availability: Items available for loan: main library (1)Call number: 658.8 P455.

Way of the wolf : straight line selling : master the art of persuasion, influence, and success / Jordan Belfort. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: New York, NY : North Star Way, 2017
Availability: Not available: main library: Checked out (1).

E-customer : customers just got faster and smarter. Catch up / Max Mckeown. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: London : Pearson Education, 2001
Availability: Items available for loan: main library (1)Call number: 658.812 M154.

Principles of marketing / Philip Kolter, Gary Armstrong. by
Edition: Sixteenth Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: Boston : Pearson Education, 2016
Availability: Not available: main library: Checked out (1).

Likeable social media : how to delight your customers, create an irresistible brand, and be amazing on facebook, twitter, linkedin, instagram, pinterest, and more / Dave Kerpen, Mallorie Rosenbluth, Meg Riedinger ; Introduction by Carrie Kerpen. by
Edition: Second Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: New York, NY : McGraw-Hill, 2015
Availability: Items available for loan: main library (1)Call number: 658.872 K39.

Serves you right! : the ins... the outs... great customer service / Susan Brooks. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: Scottsdale, Ariz. : Serves you Right! Ink, 2004
Availability: Not available: main library: Checked out (1).

Marketing management / Philip Kotler, Kevin Lane Keller. by
Edition: Fifteenth Edition.
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: Harlow : Pearson Education, 2016
Availability: Items available for loan: main library (1)Call number: 658.8 K87.

The challenger customer : selling to the hidden influencer who can multiply your results / Brent Adamson, Matthew Dixon, Pat Spenner, Nick Toman. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: [London] : Penguin Random House, 2015
Availability: Items available for loan: main library (1)Call number: 658.85 C437.

Science of sales / Pranab Bhalla. by
Material type: Text Text; Format: print ; Literary form: Not fiction ; Audience: General;
Language: English Publisher: Delhi : Jaico, 2015
Availability: Items available for loan: main library (1)Call number: 658.8 B575.

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