| 000 | 00569nam a2200205zu 4500 | ||
|---|---|---|---|
| 008 | |||
| 040 | _aEN | ||
| 041 | _aEN | ||
| 082 | 0 | 4 |
_a025.5 _bS628 |
| 100 | 1 | _aSirkin, Arlene Farber | |
| 245 | 1 | 0 |
_aMaximizing customer satisfaction / _cArlene Farber Sirkin. |
| 260 |
_aTowson : _bLibrary Video Network, _c1993. |
||
| 300 |
_aOn 2 sides of 1 sound cassette (24min. each) ; _c24 cm. |
||
| 650 | 4 | _aLibrary and information sciences. | |
| 655 | 4 | _aLibrary users. | |
| 655 | 4 | _aLibrarians. | |
| 655 | 4 | _aCommunication skills. | |
| 942 | _cBOOK | ||
| 999 |
_c108248 _d108248 |
||