000			00960cam a2200313 i 4500
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003			joamsf
005			20240822145548.0
008			240822t2005 nju||||g |||| 00| 0 eng d
040			_beng _cjoamsf _eRDA
041	0		_aeng
082	0	4	_a658.812 _bT584
100	1		_aTimm, Paul R., _eAuthor.
245	1	0	_aCustomer service : _bcareer success through Customer satisfaction / _cPaul R. Timm.
250			_aThird Edition.
264		1	_aUpper Saddle River, NJ : _bPearson Education, _c2005.
300			_avii, 232 pages ; _c24 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
490	0		_aNeteffect.
500			_aIncludes appendix, index and bibliographical references.
650		4	_aBusiness management
655		4	_aCustomers.
655		4	_aService industries.
655		4	_aInterpersonal relations.
655		4	_aComputer communications.
655		4	_aInternet.
942			_cBOOK _2ddc