000			00961cam a2200337 i 4500
999			_c124551 _d124551
003			joamsf
005			20240807155931.0
008			240807t2004 nju||||g |||| 00| 0 eng d
020			_a013028341X
040			_beng _cjoamsf _eRDA
041	0		_aeng
082	0	4	_a658.812 _bS973
100	1		_aSwartzlander, Anne, _eAuthor.
245	1	0	_aServing internal and external customers / _cAnne Swartzlander.
264		1	_aUpper Saddle River, NJ : _bPearson Education, _c2004.
300			_ax, 294 pages ; _c24 cm.
336			_2rdacontent _atext
337			_2rdamedia _aunmediated
338			_2rdacarrier _avolume
500			_aIncludes index.
650		4	_aBusiness management
653			_aCustomer service
655		4	_aBusiness services.
655		4	_aInterpersonal relations.
655		4	_aCommunication skills.
655		4	_aProblem solving.
655		4	_aComputer skills.
655		4	_aInternet.
942			_cBOOK _2ddc