| 000 | 00879cam a2200277 i 4500 | ||
|---|---|---|---|
| 999 |
_c154968 _d154968 |
||
| 003 | joamsf | ||
| 005 | 20240721122351.0 | ||
| 008 | 240721t1992 -uk||||g |||| 00| 0 eng d | ||
| 040 |
_beng _cjoamsf _eRDA |
||
| 041 | 0 | _aeng | |
| 082 | 0 | 4 |
_a658.8343 _bH816 |
| 100 | 1 |
_aHorovitz, Jacques, _eAuthor. |
|
| 245 | 1 | 0 |
_aTotal customer satisfaction : _blessons from 50 companies with top quality customers service / _cJacques Horovitz, Michele Jurgens-Panak. |
| 250 | _aFirst Edition. | ||
| 264 | 1 |
_aLondon : _bPitman, _c1992. |
|
| 300 |
_axviii, 456 pages ; _c24 cm. |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 650 | 4 | _aBusiness management | |
| 655 | 4 | _aCustomers. | |
| 655 | 4 | _aPersuasion. | |
| 655 | 4 | _aAdministrative communication. | |
| 700 | 1 |
_aJurgens-Panak, Michele, _eContributor. |
|
| 942 |
_cBOOK _2ddc |
||