| 000 | 00951cam a2200289 i 4500 | ||
|---|---|---|---|
| 999 |
_c164222 _d164222 |
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| 003 | joamsf | ||
| 005 | 20240207115231.0 | ||
| 008 | 230827t2010 nyu||||g |||| 00| 0 eng d | ||
| 020 | _a0814415385 | ||
| 040 |
_beng _cjoamsf _eRDA |
||
| 041 | 0 | _aeng | |
| 082 | 0 | 4 |
_a658.812 _bI48 |
| 100 | 1 |
_aInghilleri, Leonardo, _eAuthor. |
|
| 245 | 1 | 0 |
_aExceptional service, exceptional profit : _bthe secrets of building a five-star customer service organization / _cLeonardo Inghilleri, Micah Solomon ; Introduced by Horst Schulze. |
| 250 | _aFirst Edition. | ||
| 264 | 1 |
_aNew York : _bAmacom, _c2010. |
|
| 300 |
_axvi, 170 pages ; _c24 cm. |
||
| 336 |
_2rdacontent _atext |
||
| 337 |
_2rdamedia _aunmediated |
||
| 338 |
_2rdacarrier _avolume |
||
| 650 | 4 | _aBusiness management | |
| 655 | 4 | _aCustomers. | |
| 655 | 4 | _aMarketing techniques. | |
| 700 | 1 |
_aSolomon, Micah, _eContributor. |
|
| 700 | 1 |
_aSchulze, Horst, _eIntroducer. |
|
| 942 |
_cBOOK _2ddc |
||