عرض عادي عرض مارك عرض تدوب

Sirkin, Arlene Farber

Maximizing customer satisfaction / Arlene Farber Sirkin. - Towson : Library Video Network, 1993. - On 2 sides of 1 sound cassette (24min. each) ; 24 cm.

Subjects--Topical Terms:
Library and information sciences.

Index Terms--Genre/Form:
Library users.
Librarians.
Communication skills.

Dewey Class. No.: 025.5 / S628