Exceptional service, exceptional profit :
Inghilleri, Leonardo,
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri, Micah Solomon ; Introduced by Horst Schulze. - First Edition. - xvi, 170 pages ; 24 cm.
0814415385
Business management
Customers.
Marketing techniques.
658.812 / I48
Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri, Micah Solomon ; Introduced by Horst Schulze. - First Edition. - xvi, 170 pages ; 24 cm.
0814415385
Business management
Customers.
Marketing techniques.
658.812 / I48