Exceptional service, exceptional profit : (رقم التسجيلة. 164222)

تفاصيل مارك
000 -LEADER
fixed length control field 00951cam a2200289 i 4500
003 - CONTROL NUMBER IDENTIFIER
control field joamsf
005 - DATE AND TIME OF LATEST TRANSACTION
control field 20240207115231.0
008 - FIXED-LENGTH DATA ELEMENTS--GENERAL INFORMATION
fixed length control field 230827t2010 nyu||||g |||| 00| 0 eng d
020 ## - INTERNATIONAL STANDARD BOOK NUMBER
International Standard Book Number 0814415385
040 ## - CATALOGING SOURCE
Language of cataloging eng
Transcribing agency joamsf
Description conventions RDA
041 0# - LANGUAGE CODE
Language code of text/sound track or separate title eng
082 04 - DEWEY DECIMAL CLASSIFICATION NUMBER
Classification number 658.812
Item number I48
100 1# - MAIN ENTRY--PERSONAL NAME
Personal name Inghilleri, Leonardo,
Relator term Author.
245 10 - TITLE STATEMENT
Title Exceptional service, exceptional profit :
Remainder of title the secrets of building a five-star customer service organization /
Statement of responsibility, etc Leonardo Inghilleri, Micah Solomon ; Introduced by Horst Schulze.
250 ## - EDITION STATEMENT
Edition statement First Edition.
264 #1 - PUBLICATION, DISTRIBUTION, ETC. (IMPRINT)
Place of publication, distribution, etc New York :
Name of publisher, distributor, etc Amacom,
Date of publication, distribution, etc 2010.
300 ## - PHYSICAL DESCRIPTION
Extent xvi, 170 pages ;
Dimensions 24 cm.
336 ## - CONTENT TYPE
Source rdacontent
Content type term text
337 ## - MEDIA TYPE
Source rdamedia
Media type term unmediated
338 ## - CARRIER TYPE
Source rdacarrier
Carrier type term volume
650 #4 - SUBJECT ADDED ENTRY--TOPICAL TERM
Topical term or geographic name as entry element Business management
655 #4 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Customers.
655 #4 - INDEX TERM--GENRE/FORM
Genre/form data or focus term Marketing techniques.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Solomon, Micah,
Relator term Contributor.
700 1# - ADDED ENTRY--PERSONAL NAME
Personal name Schulze, Horst,
Relator term Introducer.
942 ## - ADDED ENTRY ELEMENTS (KOHA)
Koha item type كتاب
Source of classification or shelving scheme Dewey Decimal Classification
المقتنيات
Source of classification or shelving scheme Home library Current library Date acquired Inventory number Total Checkouts Full call number Barcode Date last seen Copy number Koha item type
Dewey Decimal Classification main library main library 18/07/2011 188497   658.812 I48 1157055 05/10/2019 1 كتاب