Exceptional service, exceptional profit : the secrets of building a five-star customer service organization / Leonardo Inghilleri, Micah Solomon ; Introduced by Horst Schulze.

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TextLanguage: English Publisher: New York : Amacom, 2010Edition: First EditionDescription: xvi, 170 pages ; 24 cmContent type:

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Holdings
Item type	Current library	Call number	URL	Copy number	Status	Date due	Barcode	Item holds
book	main library	658.812 I48 (Browse shelf(Opens below))	Link to resource	1	Available		1157055

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